Program Operations Manager

Global Citizen Year
  • Job Location:
    Local (No Remote)
  • Company Location:
    Oakland, US
  • Category:
  • Level:
  • Job Type:
  • Job salary:
  • SDG(s) Supported:
    All SDGs
  • Published on:
    April 18, 2021

Job Description

The Program Operations Manager is responsible for improving and managing the operational systems and processes that are the foundation of Global Citizen Year’s program. We are looking for an individual who is passionate about our mission, and is excited for the opportunity to utilize their project and technology management skills to deliver a high quality program experience to our participants. The perfect candidate will combine people, systems, and technical skills to innovate our processes and achieve greater operational efficiency and growth. The position allows a candidate to collaborate with an international team to make their mark on the core operations of an innovative organization that is gearing up to develop young global leaders at scale.

  • Operations and Technology Systems: Manage, assess, and innovate operational infrastructure, systems, technology, and processes that ensure implementation of a high quality program. Lead an array of projects that improve the Programs Team’s core business processes and technology systems in support of operational efficiency, effective knowledge sharing and management, and programmatic learning objectives.

  • Administrative Systems: Develop and manage administrative systems crucial to the delivery of our program, including vendor relations, budget tracking & management, operational plans and calendars. Develop and implement systems and strategies that foster a culture of transparency and collaboration, enabling the team to perform at high levels of effectiveness and efficiency.

  • Event Management​:​ Meticulously lead the planning and execution of successful program event logistics, whether they are online or in-person. (Note that in-person events are currently suspended due to the COVID pandemic, and may be reconsidered when we relaunch our Fellowship.)



You are a project management pro: You use project management systems and tools to clarify stakeholder needs and goals, build consensus, and keep everyone on track to success. You think two steps ahead to where things could go wrong, and then you make sure they don’t. You can handle many important responsibilities at once and you’re rigorous about prioritization.

You love creating people-centered systems: bringing equal parts passion and knowledge for creating, managing, and adapting organizational structures. You are a good listener and questioner who​ ​builds​ ​systems​ ​and​ ​tools​ ​that​ ​demonstrate​ ​you​ ​understand​ ​people’s needs.​ You love being the go-to person to get something done right. You like fixing and preventing problems.

You​ ​thrive​ ​in​ ​the​ ​details​ ​and​ ​colleagues​ ​are​ ​genuinely​ ​shocked​ ​when​ ​you​ ​miss​ ​one.​ This is your domain--the large and fine points that make or break a smooth operation or event. You think about the specifics that are not obvious to others and love creating systems to ensure everything is covered.

You​ relish ​an​ ​entrepreneurial​ ​environment​. You’re resourceful and at ease with ambiguity and rapid change. You possess a positive, can-do attitude, and are adept at identifying creative solutions that turn challenges into opportunities. You are drawn to a workplace with a culture of creating opportunity, serving others, building trust, innovating, and exceeding expectations.


The following skills are required:

  • 5+ years of relevant professional experience. Relevant is what you make of it – it’s on you to demonstrate it
  • Strong project management skills, with demonstrated experience shepherding numerous stakeholders through user-centered and data-driven decision-making to the successful achievement of project goals
  • Experience utilizing technology to solve problems and improve business processes
  • Experience planning and managing online and/or in-person meetings/conferences/trainings
  • Ability to solve complex technical, managerial, or operational problems, and evaluate options based on relevant information, resources, knowledge, and well-rounded experience
  • Strong verbal and written communication skills, with demonstrated ability to lead effective meetings and use appropriate communication tools to effectively inform and build consensus among stakeholders  
  • Full competency in Microsoft and Google suites; Strong preference for Salesforce familiarity

Strong candidates will also have:

  • Experience living/working internationally and/or collaborating with geographically dispersed teams


Global Citizen Year has ambitious goals to transform the path into adulthood for exceptional young people across the globe, and we feel an even greater sense of urgency in the face of 2020’s challenges. The Program Operations Manager will play a key role in getting us there. By coordinating with our global team to streamline our business processes and launch new operational systems for both the new Academy and our flagship Fellowship programs, you will build the structures through which we will support promising young leaders at scale. Whether it is through online or in-person experiences, you will have the opportunity to help us bring the magic to our participants.


Compensation: Salary commensurate with experience; comprehensive benefits package

Location: Oakland, CA preferred but willing to consider remote for the right candidate

Ideal Start Date: ASAP


To apply: Please submit your resume and cover letter on our website. In your application, please also indicate how you learned of the opening and provide 3 professional references, your salary requirement, your current location, and the date you would be available to begin full-time work in Oakland.

Deadline: We will begin review of applications on March 15 and will continue reviewing applications on a rolling basis until the position is filled.

Global Citizen Year is an equal opportunity employer. We know a diverse team produces the best results and we believe our team should reflect the diversity of leadership we aim to inspire. Applicants who contribute to this diversity are strongly encouraged to apply.

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